Q: Which are the opening hours at Hede Fashion Outlet?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">Hede Fashion Outlets opening hours are Monday – Sunday 10.00-19.00 although different opening hours may occur. You&#x27;ll find the current information about our opening hours <style data-emotion="css h82jag">.css-h82jag{margin-bottom:3px;}</style><a target="_self" class="chakra-link css-h82jag" url="https://hedefashionoutlet.se/en/opening-hours/" href="https://hedefashionoutlet.se/en/opening-hours/">here</a>.</p></div>

Q: Which stores does Hede Fashion Outlet have?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">We have 70 brand stores in fashion, sports, outdoor, interior design, beauty and more. You will find all the stores, cafés and restaurants at Hede Fashion Outlet <style data-emotion="css h82jag">.css-h82jag{margin-bottom:3px;}</style><a target="_self" class="chakra-link css-h82jag" url="https://hedefashionoutlet.se/en/brands" style="direction:rtl;text-align:right" redactor-attributes="[object Object]" dir="rtl" href="https://hedefashionoutlet.se/en/brands">here.</a></p></div>

Q: How does Fashion Club work?

<div class="root-rte css-0"><style data-emotion="css 1d6qtwm">.css-1d6qtwm{list-style-type:initial;-webkit-margin-start:1em;margin-inline-start:1em;margin-bottom:3px;}</style><ul role="list" class="css-1d6qtwm"><style data-emotion="css a81t5f">.css-a81t5f{margin-bottom:space-8;margin-top:space-8;color:text;}.css-a81t5f::marker{color:primary.sky-blue;}</style><li class="css-a81t5f">Every time you shop you earn 5% of the total amount of your purchase as credit.</li><li class="css-a81t5f"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af">You will be able to spend your credits within the Centre to shop more. You can get maximum 25% discount on your purchase, the percentage is decided by the total amount of your purchase and the amount of credits you have in balance.</p></li><li class="css-a81t5f"><p class="chakra-text css-1ui6af">Redemption may not be possible in combination with special promotions or goods offered with an additional discount to the outlet price. This shall be clearly communicated to you by the Participating Retailer.</p></li></ul></div>

Q: How do I check the balance of my credits?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">Checking your credits balance is easy – you can view this on your phone if you have the Hede Fashion Club App. Registered card holders will receive regular emails updating them with their balance. Alternatively, you can log onto our website and check your balance there.</p></div>

Q: Can anyone join the scheme?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">The loyalty app is available to everyone aged 16 and over. Retail staff and Hede Fashion Outlets employees are also eligible to use the scheme. Please see the Informationcenter for more information.</p></div>

Q: What happens if I don't have a mobile phone, or one that can't support the app. Can I still participate?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">Physical cards are available and will allow you to be part of the Hede Fashion Club. These are available in participating stores as well as in the Information Centre.</p></div>

Q: Do I need a specific phone for the app to work?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">You can download the app on most smartphones. For Android devices, you will need version 4.0 or newer. To use the app on an iPhone, you need to have iOS 7 (or any newer update) downloaded.</p></div>

Q: What would happen to my credits if I moved between card and app?

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" style="direction:inherit" dir="inherit">If you already have a card and are switching to an app, all your credits will be automatically transferred from your card during the registration process. Please use the same email address you have used to register to obtain your card.</p></div>

Question 1

Which are the opening hours at Hede Fashion Outlet?

Accepted Answer

Hede Fashion Outlets opening hours are Monday – Sunday 10.00-19.00 although different opening hours may occur. You'll find the current information about our opening hours here.

Question 2

Which stores does Hede Fashion Outlet have?

Accepted Answer

We have 70 brand stores in fashion, sports, outdoor, interior design, beauty and more. You will find all the stores, cafés and restaurants at Hede Fashion Outlet here.

Question 3

How does Fashion Club work?

Accepted Answer

Every time you shop you earn 5% of the total amount of your purchase as credit.
You will be able to spend your credits within the Centre to shop more. You can get maximum 25% discount on your purchase, the percentage is decided by the total amount of your purchase and the amount of credits you have in balance.
Redemption may not be possible in combination with special promotions or goods offered with an additional discount to the outlet price. This shall be clearly communicated to you by the Participating Retailer.

Question 4

How do I check the balance of my credits?

Accepted Answer

Checking your credits balance is easy – you can view this on your phone if you have the Hede Fashion Club App. Registered card holders will receive regular emails updating them with their balance. Alternatively, you can log onto our website and check your balance there.

Question 5

Can anyone join the scheme?

Accepted Answer

The loyalty app is available to everyone aged 16 and over. Retail staff and Hede Fashion Outlets employees are also eligible to use the scheme. Please see the Informationcenter for more information.

Question 6

What happens if I don't have a mobile phone, or one that can't support the app. Can I still participate?

Accepted Answer

Physical cards are available and will allow you to be part of the Hede Fashion Club. These are available in participating stores as well as in the Information Centre.

Question 7

Do I need a specific phone for the app to work?

Accepted Answer

You can download the app on most smartphones. For Android devices, you will need version 4.0 or newer. To use the app on an iPhone, you need to have iOS 7 (or any newer update) downloaded.

Question 8

What would happen to my credits if I moved between card and app?

Accepted Answer

If you already have a card and are switching to an app, all your credits will be automatically transferred from your card during the registration process. Please use the same email address you have used to register to obtain your card.

Question 9

PROCESS FOR EXTERNAL COMPLAINTS

Accepted Answer

HOW TO CONTACT US

If you have any commercial or general queries or complaints, or if you need any information about us please contact: info@hedefashionoutlet.se

EXTERNAL GRIEVANCE PROCESS

VIA Outlets aims to conduct its business in an ethical and sustainable manner.

However, if you have any concerns or doubts about some decisions or actions by VIA Outlets, its employees, or its agents in this regard, you can communicate your concern or report your grievance though this secure and - if you so prefer – confidential channel: voice@viaoutlets.com

Your concern or complaint can be filed in any form, but it would really help if you share specific facts. Concerns or complaints filed through this channel will be taken seriously and will be investigated by our compliance Manager. You will receive a response within a reasonable period of time.

Please note that this channel is neither a general nor commercial information channel. Any general or commercial queries filed through this channel will not receive any response. This process is to be utilised by those external to VIA Outlets and it’s not for internal use.

To send an anonymous email you can create an anonymous email account in any free platform e.g. https://protonmail.com

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