Q: PRIVACY

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">VIA Outlets is committed to protecting your privacy and only uses any personal data that we collect form you, or that you provide to us, in accordance with applicable data protection laws and regulations. Please read our Privacy Policy available at <style data-emotion="css h82jag">.css-h82jag{margin-bottom:3px;}</style><a class="chakra-link css-h82jag" url="https://www.hedefashionoutlet.se/en/privacy-policy" href="https://www.hedefashionoutlet.se/en/privacy-policy">https://www.hedefashionoutlet.se/en/privacy-policy</a> and our Cookie Policy available at <a class="chakra-link css-h82jag" url="https://www.hedefashionoutlet.se/en/cookies" href="https://www.hedefashionoutlet.se/en/cookies">https://www.hedefashionoutlet.se/en/cookies</a> to understand our practices.</p></div>

Q: OTHER TERMS THAT MAY APPLY TO YOU

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">VIA Outlets and/or associated companies offer a number of benefits through the Website. For example, we operate a Fashion Club and from time to time we may advertise and run competitions on the Website. Additional terms and conditions will apply to such benefits. We will direct you to the additional terms and conditions at the time that you interact with us in relation to the relevant benefits. Please read the applicable terms and conditions carefully. By accepting a benefit (for example, by joining the Fashion Club or entering a competition, you signify your agreement to be bound by the additional terms and conditions applicable to that benefit.</p><p class="chakra-text css-1ui6af" dir="inherit"></p><p class="chakra-text css-1ui6af" dir="inherit">If there is a conflict between these Terms and the terms that apply to a benefit offered through the Website, the terms that apply to that benefit shall take precedence to the extent of such conflict. </p></div>

Q: OWNERSHIP

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">All intellectual property rights and associated rights, including copyrights, trade mark rights, patent rights, design rights, trade name rights, database rights, and neighbouring rights, as well as rights to know-how (“<style data-emotion="css in3yi3">.css-in3yi3{font-weight:bold;}</style><b class="chakra-text css-in3yi3">Intellectual Property Rights”</b>), related to the Website and all text, user interfaces, visual interfaces, graphics, illustrations, photographs, trademarks, logos, computer code and other related material (together, “<b class="chakra-text css-in3yi3">Content</b>”), including but not limited to the design, arrangement, structure, selection, coordination, expression and “look and feel” of the Content, contained on the Website are owned, controlled or licenced by or to VIA Outlets. All such rights are reserved.</p><p class="chakra-text css-1ui6af" dir="inherit">Nothing in the Terms constitutes the transfer of any Intellectual Property Rights from us to you. If you comply in full with these Terms, VIA Outlets grants you a limited, personal, revocable, non-exclusive, non-sublicensable and non-transferable right to access and use the Website, for personal use only.</p></div>

Q: DESCRIPTION OF PRODUCTS AND/OR SERVICES AND OTHER INFORMATION

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">Unless otherwise stated or offered on our Online Shop, which is subject to separate terms and conditions, nothing in the Website constitutes an offer to buy or sell products and/or services in any jurisdiction. All details, descriptions and prices of, and other information relating to, products and/or services appearing on the Website are of a general nature only. VIA Outlets does not guarantee that any product and/or service appearing on the Website is or will be available in stock at Hede Fashion Outlet at the time you wish to purchase any particular product and/or service.</p><p class="chakra-text css-1ui6af" dir="inherit">We take reasonable care to ensure that all information is correct at the time when such information was uploaded to the Website, but it is subject to change and, to the extent permitted by applicable laws/regulations and the liability regulations of Section 9, we make no representations, warranties or guarantees, whether express or implied, that the information on the Website is accurate, complete or up to date. We therefore advise you to check information concerning a retailer with them or information concerning our products and services with us.</p></div>

Q: BRAND OFFERS (INCLUDING JOB OFFERS)

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">Offers (including job offers) may be published on the Website for and on behalf of the brands trading in our Centre. We take no responsibility nor provide any guarantee on the accuracy of the offers. For any questions, please contact the brands directly (contact details are included in the relevant offer).</p></div>

Q: INDEMNITY

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">You agree to indemnify, release and hold VIA Outlets and its associated companies harmless from any claim, liability, loss, expense or demand related to your breach of these Terms.</p></div>

Q: GOVERNING LAW AND JURISDICTION

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">The Website is controlled and operated from our offices in Sweden. You and we both agree that these Terms and all matters arising out of or in connection with your access to and use of the Website and its Content (including all disputes) shall be governed by Swedish law. You and we both agree that the Swedish courts shall have non-exclusive jurisdiction to settle any disputes that may arise out of or in connection with these Terms, meaning that you may bring a claim to enforce your consumer protection rights in connection with these Terms in the courts of Sweden or in the courts of the country in which you live.</p></div>

Q: GENERAL

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">These Terms contain the entire understanding between you and VIA Outlets with respect to the use of the Website. No representation, statement or inducement (whether oral or written) not contained in these Terms (as updated from time to time) shall be binding on either you or us.</p><p class="chakra-text css-1ui6af" dir="inherit">If at any time any provision of these Terms is or becomes illegal, void or invalid for any reason whatsoever, such invalidity shall not affect the validity of the remainder of these Terms and such invalid provision shall be replaced by another provision which, being valid in all respects, shall have an effect as close as possible to that of the replaced provision.</p><p class="chakra-text css-1ui6af" dir="inherit">We may transfer our rights and obligations arising from these Terms to a third party and we will notify you of this on the Website.</p></div>

Q: QUESTIONS OR COMPLAINTS

<div class="root-rte css-0"><style data-emotion="css 1ui6af">.css-1ui6af{margin-bottom:space-16;}</style><p class="chakra-text css-1ui6af" dir="inherit">If you have any questions or complaints regarding these Terms or any other matter, you may contact VIA Outlets by writing to us at Hede Fashion Outlet AB, Kungsparksvägen 80, 434 39 Kungsbacka, Sweden or by emailing us at <style data-emotion="css h82jag">.css-h82jag{margin-bottom:3px;}</style><a target="_self" class="chakra-link css-h82jag" url="mailto:marketing.hede@viaoutlets.com" href="mailto:marketing.hede@viaoutlets.com">Marketing.hede@viaoutlets.com</a>.</p></div>

Question 1

WEBSITE TERMS & CONDITIONS

Accepted Answer

These terms and conditions (“Terms”) govern our provision of, and your access and use of, https://www.hedefashionoutlet.se/ (the “Website”) in addition to all applicable laws and regulations.

Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

The Website is operated and provided to you by Hede Fashion Outlet AB, company registration no. 556575-4750, with registered address Kungsparksvägen 80, 434 39 Kungsbacka, Sweden. References in these Terms to “VIA Outlets”, “we”, “us” or “our” are to this entity.

These Terms are subject to change from time to time. The current version of the Terms will be posted on this page. Please ensure that you revisit and review these Terms regularly as you will be deemed to have accepted, and will be bound by, such changes if you continue to use the Website after the posting of any changes to these Terms.

These Terms do not affect your statutory rights.

Question 2

PRIVACY

Accepted Answer

VIA Outlets is committed to protecting your privacy and only uses any personal data that we collect form you, or that you provide to us, in accordance with applicable data protection laws and regulations. Please read our Privacy Policy available at https://www.hedefashionoutlet.se/en/privacy-policy and our Cookie Policy available at https://www.hedefashionoutlet.se/en/cookies to understand our practices.

Question 3

OTHER TERMS THAT MAY APPLY TO YOU

Accepted Answer

VIA Outlets and/or associated companies offer a number of benefits through the Website. For example, we operate a Fashion Club and from time to time we may advertise and run competitions on the Website. Additional terms and conditions will apply to such benefits. We will direct you to the additional terms and conditions at the time that you interact with us in relation to the relevant benefits. Please read the applicable terms and conditions carefully. By accepting a benefit (for example, by joining the Fashion Club or entering a competition, you signify your agreement to be bound by the additional terms and conditions applicable to that benefit.

If there is a conflict between these Terms and the terms that apply to a benefit offered through the Website, the terms that apply to that benefit shall take precedence to the extent of such conflict.

Question 4

OWNERSHIP

Accepted Answer

All intellectual property rights and associated rights, including copyrights, trade mark rights, patent rights, design rights, trade name rights, database rights, and neighbouring rights, as well as rights to know-how (“Intellectual Property Rights”), related to the Website and all text, user interfaces, visual interfaces, graphics, illustrations, photographs, trademarks, logos, computer code and other related material (together, “Content”), including but not limited to the design, arrangement, structure, selection, coordination, expression and “look and feel” of the Content, contained on the Website are owned, controlled or licenced by or to VIA Outlets. All such rights are reserved.

Nothing in the Terms constitutes the transfer of any Intellectual Property Rights from us to you. If you comply in full with these Terms, VIA Outlets grants you a limited, personal, revocable, non-exclusive, non-sublicensable and non-transferable right to access and use the Website, for personal use only.

Question 5

AVAILABILITY AND FAULTS

Accepted Answer

Whilst VIA Outlets aims to ensure that the Website, its Content, any features or benefits offered through the Website and any information contained on it, are error-free, uninterrupted and free from bugs and viruses, due to the nature of the internet, we cannot guarantee this.

We are under no obligation to update any information contained on the Website. We are entitled to modify, edit, suspend, discontinue or terminate (temporarily or permanently), the Website (or any portion or portions of it), its Content, any features or benefits offered through the Website and/or any information contained on it (or any portion or portions of those) with or without notice, for business or operational reasons. Your ability to access and use the Website may also be restricted from time to time to allow for repairs, maintenance or the introduction of new Content, features or benefits. We will attempt to limit the frequency and duration of any such restriction.

Access to or use of the Website (including its Content, any features or benefits offered through it, or any information contained on it) may be prohibited by law in certain countries or jurisdictions. We make no guarantee that the Website (including its Content, any features or benefits offered through it or any information contained on it) is appropriate or available for use in locations outside Sweden. If you choose to access the Website from outside Sweden, you do so on your own initiative and are responsible for compliance with all applicable laws and regulations of the country from which you are accessing or using the Website.

The Website and its Content are provided on an “as-is” and “as-available” basis and, to the extent permitted by applicable laws and regulations, made without any representations, warranties or guarantees of any kind.

Each and every access and use of the Website is made at your own risk and responsibility. You should use your own virus protection software.

Question 6

YOUR USE OF THE WEBSITE

Accepted Answer

You must not:

use the Website or its Content in a way that is contrary to its purpose, illegal, contrary to these Terms and/or that otherwise may harm VIA Outlets or others;

except as expressly permitted in these Terms, copy, download, reproduce, republish, duplicate, re-transmit, sell, decompile, reverse engineer, scrape, collect, distribute or otherwise exploit any part of the Website or its Content for any purpose without obtaining our prior consent;

knowingly introduce to the Website malicious software or technologically harmful software code or other material that can alter, damage, disable, infect or delete the Website or make it unavailable or inaccessible;

gain or attempt to gain unauthorised access to the Website or any part of it, or any computer systems, servers or networks connected to the Website, or to any benefits offered through the Website, by hacking, circumventing security measures or technical limitations (including limitations to the use) or other illegal or illegitimate means;

in using the Website, knowingly provide us with false or misleading information; and/or

interfere with any other person’s access to, use or enjoyment of, the Website.

We reserve the right to suspend or prevent your access to the Website (or any portion or portions of it) if we believe that you are accessing or using the Website in any way that is in breach of these Terms. If you print off, copy or download any part of the Website in breach of these Terms, you must, at our option, return or destroy any copies of the materials you have made.

Question 7

DESCRIPTION OF PRODUCTS AND/OR SERVICES AND OTHER INFORMATION

Accepted Answer

Unless otherwise stated or offered on our Online Shop, which is subject to separate terms and conditions, nothing in the Website constitutes an offer to buy or sell products and/or services in any jurisdiction. All details, descriptions and prices of, and other information relating to, products and/or services appearing on the Website are of a general nature only. VIA Outlets does not guarantee that any product and/or service appearing on the Website is or will be available in stock at Hede Fashion Outlet at the time you wish to purchase any particular product and/or service.

We take reasonable care to ensure that all information is correct at the time when such information was uploaded to the Website, but it is subject to change and, to the extent permitted by applicable laws/regulations and the liability regulations of Section 9, we make no representations, warranties or guarantees, whether express or implied, that the information on the Website is accurate, complete or up to date. We therefore advise you to check information concerning a retailer with them or information concerning our products and services with us.

Question 8

THIRD PARTY WEBSITES

Accepted Answer

The Website may contain links to other websites operated by unrelated companies and persons (“Third Party Website”). These links are provided for your information only.

The inclusion on the Website of any link to a Third Party Website does not mean that VIA Outlets accepts any responsibility for that Third Party Website, its content or use, or the use of any features, products and/or services made available through that Third Party Website. VIA Outlets has no control over such Third Parties Websites or any information or materials contained on them and has not investigated, monitored or checked any such Third Party Websites for accuracy, completeness or conformance with applicable laws and regulations. VIA Outlets is not responsible for any damages or injuries caused as a result of your use of, or reliance on, Third Party Websites or any information or materials contained on them. You access and use Third Party Websites at your own risk.

VIA Outlets has some arrangements with carefully selected companies, who may sell you products or services on Third Party Websites linked to the Website and bearing our branding or indicating an association with VIA Outlets, as in the case of gift cards or other similar promotions. When you link through to some of these Third Party Websites they may still be framed by the Website or have VIA Outlets’ branding. In such cases, please be aware that these products and services are sold by a third party. While VIA Outlets selects such third parties carefully, it is not responsible for the products and services, which they offer and sell. Therefore, you should check any terms and conditions of those Third Party Websites and of any products and services which they offer.

Question 9

LINKS TO OUR WEBSITE

Accepted Answer

You may create a link to the homepage of the Website from another website or document without VIA Outlets’ prior consent provided you do so in a way that is legal and provided that such link shall not:

create a frame or any other browser or border environment around the content of the Website;

suggest or imply that VIA Outlets endorses, approves or is in any way associated with: (i) the website or document from which a link to the Website is created; or (ii) any features, products or services of, or available through, the website or document from which a link to the Website is created;

display any trademark(s) used on the Website without VIA Outlets’ prior consent or the prior consent of the owner of such trademark(s);

be placed on a website or in a document that contains content that is unlawful, threatening, libellous, defamatory, obscene, pornographic or profane or could constitute or encourage conduct that would be considered a criminal offence or breach of any laws or regulations; and/or

portray VIA Outlets, its associated or collaborating companies (including their products and/or services) in a false, misleading, derogatory, or otherwise offensive manner, or in a manner that may damage or take advantage of the reputation of VIA Outlets or its associated or collaborating companies (including their products and/or services).

You are solely responsible for the website or document on which you place a link to the Website and for any representations made or impressions created on that website or in that document concerning VIA Outlets, its associated or collaborating companies or the Website. You are also solely responsible for bringing these Terms to the attention of any person receiving access to the Website via your link. VIA Outlets reserves the right to require that any link or links you create from another website or document in breach of these Terms is removed.

Question 10

BRAND OFFERS (INCLUDING JOB OFFERS)

Accepted Answer

Offers (including job offers) may be published on the Website for and on behalf of the brands trading in our Centre. We take no responsibility nor provide any guarantee on the accuracy of the offers. For any questions, please contact the brands directly (contact details are included in the relevant offer).

Question 11

LIABILITY

Accepted Answer

We in our own capacity and on behalf of our associated companies exclude liability arising out of or in connection with access or use of the Website or any website with which it is linked (whether based in contract, negligence, tort, strict liability or any other basis) for any of the following losses:

losses from unavailability of the Website or technical faults with the Website;

losses caused by denial-of-service attack, viruses or other technologically harmful material;

losses caused by the inaccuracy of the Website;

losses that were not caused by any breach on our part;

any business loss (including loss of profits, business, revenue, contracts, anticipated savings, data, goodwill, wasted expenditure, business interruption or loss of business opportunity); or

any indirect or consequential losses.

In any event, our aggregate liability and that of our associated companies arising out of or in connection with access or use of the Website or any website with which it is linked (whether based in contract, negligence, tort, strict liability or any other basis) shall not exceed the amount of EUR 500.

Nothing in these Terms excludes or limits our liability (or is intended to exclude or limit our liability) for: (i) death or personal injury caused by negligence or wilful misconduct of our executives and/or higher management; (ii) fraudulent representations; or (iii) any other liability that cannot be excluded or limited by applicable laws and regulations.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you, and you may have additional statutory rights.

Question 12

INDEMNITY

Accepted Answer

You agree to indemnify, release and hold VIA Outlets and its associated companies harmless from any claim, liability, loss, expense or demand related to your breach of these Terms.

Question 13

GOVERNING LAW AND JURISDICTION

Accepted Answer

The Website is controlled and operated from our offices in Sweden. You and we both agree that these Terms and all matters arising out of or in connection with your access to and use of the Website and its Content (including all disputes) shall be governed by Swedish law. You and we both agree that the Swedish courts shall have non-exclusive jurisdiction to settle any disputes that may arise out of or in connection with these Terms, meaning that you may bring a claim to enforce your consumer protection rights in connection with these Terms in the courts of Sweden or in the courts of the country in which you live.

Question 14

GENERAL

Accepted Answer

These Terms contain the entire understanding between you and VIA Outlets with respect to the use of the Website. No representation, statement or inducement (whether oral or written) not contained in these Terms (as updated from time to time) shall be binding on either you or us.

If at any time any provision of these Terms is or becomes illegal, void or invalid for any reason whatsoever, such invalidity shall not affect the validity of the remainder of these Terms and such invalid provision shall be replaced by another provision which, being valid in all respects, shall have an effect as close as possible to that of the replaced provision.

We may transfer our rights and obligations arising from these Terms to a third party and we will notify you of this on the Website.

Question 15

QUESTIONS OR COMPLAINTS

Accepted Answer

If you have any questions or complaints regarding these Terms or any other matter, you may contact VIA Outlets by writing to us at Hede Fashion Outlet AB, Kungsparksvägen 80, 434 39 Kungsbacka, Sweden or by emailing us at Marketing.hede@viaoutlets.com.

Question 16

FASHION CLUB TERMS AND CONDITIONS

Accepted Answer

These terms and conditions (“Terms”) govern our Fashion Club membership scheme (“Fashion Club”) at Hede Fashion Outlet (the “Centre”).

Please read these Terms carefully before joining the Fashion Club. By joining the Fashion Club, you signify your agreement to be bound by these Terms.

The Fashion Club at the Centre is operated and provided to you by Hede Fashion Outlet AB, a private company with limited liability, having its registered office at Kungsparksvägen 80, 434 39 Kungsbacka, Sweden, company registration number 556575-4750. References in these Terms to “we” or “us” are to this entity.

The data controller of the personal data you provide to us as part of the Fashion Club is VIA Outlets BV, a private company with limited liability in the Netherlands under Chamber of Commerce number 76586537, having its registered office at WTC Building Schiphol, 4th floor Tower F, Schiphol Boulevard 153, 1118 BG Schiphol, the Netherlands.

The Privacy Policy available at http://hedefashionoutlet.se/policy provides further information about the data controller of the Fashion Club and how your personal data is collected and used as part of the Fashion Club.

The Fashion Club enables members to receive various benefits from time to time, including the ability to make savings at the Centre by earning loyalty points on particular purchases, and access to special offers, promotions and discounts at the Centre (each a “Benefit” and together, “Benefits”). Please see section 1 (Fashion Club Benefits) for more information about the Benefits of the Fashion Club. Benefits may be subject to their own additional terms and conditions. We will direct you to these additional terms and conditions at the time we communicate with you about the relevant Benefits. Please read those additional terms and conditions carefully before accepting the relevant Benefits. By accepting a Benefit, you signify your agreement to be bound by those additional terms and conditions.

These Terms may be amended at any time by us and, if you choose to become a member of the Fashion Club, we will notify you of any changes by email. The current version will also be displayed on www.hedefashionoutlet.se or can be obtained at the information centre located at Hede Fashion Outlet (the “Information Centre”). If you do not agree with any changes that we make to these Terms, please let us know as soon as possible by sending an email to Marketing.Hede@viaoutlets.com. By continuing to use your Fashion Club membership after the changes have come into effect, you are deemed to have accepted the latest version of the Terms.

If we propose a change to the Terms that might have a significant effect on you, we may ask for your consent to the change.

If you do not give your consent to a change where we have asked for it (or if you contact us to say you do not agree to a change we have notified to you) then we will cancel your membership of the Fashion Club.

If at any time any provision of these Terms is or becomes illegal, void or invalid for any reason whatsoever, such invalidity shall not affect the validity of the remainder of these Terms and such invalid provision shall be replaced by another provision which, being valid in all respects, shall have an effect as close as possible to that of the replaced provision.

Question 17

FASHION CLUB BENEFITS

Accepted Answer

Overview

The Fashion Club enables members to receive various benefits from time to time, including the ability to make savings at the Centre by earning loyalty points on particular purchases (we call these Benefits “Loyalty Kronor” or “Bonuskronor”), and access to special offers, promotions and discounts at the Centre (we call these Benefits “Offers"). For the avoidance of doubt, Loyalty Kronor do not constitute a payment instrument.

Once you have joined the Fashion Club, we will issue you with a unique code by email. As a member of the Fashion Club you can use this unique code email to participate in the Fashion Club and redeem the Benefits you have earned. Alternatively or in addition to using your unique code email, you can collect a Fashion Club membership card (“Fashion Club Card”) from the Information Centre or you can download and register for our Fashion Club mobile app (“Fashion Club App”). As a member of the Fashion Club you can choose to use either your unique code email, Fashion Club Card or Fashion Club App to participate in the Fashion Club and redeem the Benefits you have earned.

Unique code emails, Fashion Club Cards and the Fashion Club App are limited to one per registered member and are for personal use by the registered member only. Fashion Club Cards (in whatever form) at all times remain our property.

You must present either your unique code email, Fashion Club Card or Fashion Club App at the checkout of the relevant Participating Retailer’s store to redeem the Benefits that are offered by that Participating Retailer. Please see section 1.3 (Loyalty Kronor) for more information about how to redeem Loyalty Kronor, and section 1.4 (Offers) for more information about how to redeem Offers.

Provided you have consented to receiving marketing emails from us, as a member of the Fashion Club, we will also send you Offers by email. To redeem these Offers, you may also be required to present the email containing details of the Offer at the relevant Participating Retailer’s store.

Participating Retailers

Loyalty Kronor and Offers only apply to brands and retailers at the Centre who choose to participate in the Fashion Club (“Participating Retailers”).

The Participating Retailers may change from time to time. Additionally, it may be the case from time to time that not all Participating Retailers are participating in the Fashion Club in relation to both the Loyalty Kronor and Offers; some Participating Retailers may only participate in the Loyalty Kronor and some may only participate in the Offers.

A list of the current Participating Retailers for the Loyalty Kronor and the current Participating Retailers for the Offers is available at https://hedefashionoutlet.se/en/participating-brands. We will update this list from time to time so please review this list before visiting the Centre.

Loyalty-Kronor
Earning Loyalty Kronor

For every purchase you make at a Participating Retailer’s store, you are entitled to earn 5% of the value (including VAT) of your purchase in Loyalty Kronor.

The Loyalty Kronor will be recorded to your Fashion Club membership account.

In order to collect Loyalty Kronor for a purchase you make at a Participating Retailer’s store, you must present either your unique code email, Fashion Club Card or Fashion Club App at the checkout of that Participating Retailer’s store when you make the purchase. If you forget to do this or you believe that the Loyalty Kronor were not properly recorded to your Fashion Club membership account at the time of the transaction, you may have the Loyalty Kronor added up to 14 days after the transaction upon production of a valid original cash register receipt at the Participating Retailer’s store of purchase, provided the receipt belongs to the claiming member and is based on their personal spend. Loyalty Kroners can only be added in relation to purchases made since you became a member of the Fashion Club. Receipts that pre-date your membership cannot be added. Loyalty Kronor recorded to your Fashion Club membership account may be removed or cancelled (in whole or in part) if we determine that such points were collected in breach of these Terms or were awarded in error. For the avoidance of doubt, any advice or action of staff members at Participating Retailers or at the Centre that is contrary to these Terms will not have the effect of changing these Terms.

If you do not use your unique code email, Fashion Club Card or Fashion Club App to earn or redeem Loyalty Kronor for a continuous period of 12 months, you will lose the Loyalty Kronor you have earned up to that point.

Redeeming Loyalty Kronor

You can redeem Loyalty Kronor on qualifying purchases at Participating Retailers’ stores. The maximum amount of Loyalty Kronor that you can put towards a purchase is 25% of the value of that purchase (including VAT). Loyalty Kronor cannot be converted into money or cashed otherwise.

Exceptionally, redemption may not be possible in combination with special promotions or goods offered with an additional discount to the outlet price. This shall be clearly communicated to you by the Participating Retailer.

In addition, you may be prevented from redeeming Loyalty Kronor if: (i) the Participating Retailer has reason to suspect fraud or misconduct on your part or in the way you are using the Loyalty Kronor; or (ii) we determine that the Loyalty Kronor were collected in breach of these Terms or were awarded in error.

Returning goods for which you have earned or redeemed Loyalty Kronor

If you earn Loyalty Kronor when purchasing goods at a Participating Retailer’s store and you later decide to return those goods for any reason, the Loyalty Kronor recorded to your Fashion Club membership account will be deducted.

If you redeem Loyalty Kronor when purchasing goods at a Participating Retailer’s store (i.e. you have partially paid for your goods using your Loyalty Kronor) and you later decide to return those goods for any reason, the Loyalty Kronor used will not be restored to your Fashion Club membership account. If you earn any Loyalty Kronor as part of the same transaction the Loyalty Kronor recorded to your Fashion Club membership account will be deducted as set out above.

When returning goods for which you have earned or redeemed Loyalty Kronor, the returns policy of the Participating Retailer shall also apply to those goods.

Offers
Receiving Offers

Participating Retailers may provide Offers for members of the Fashion Club from time to time. You can view the current Offers on our website at http://hedefashionoutlet.se/fashionclub/varumarken-och-erbjudanden and in the Fashion Club App.

Provided you have consented to receiving marketing communications from us, as a member of the Fashion Club, we will also send you Offers by email. Offers will be subject to availability and subject to their own additional terms and conditions imposed by the offering Participating Retailer (for example, closing dates and exclusions). We will direct you to these additional terms and conditions at the time we communicate with you about the relevant Offer. Please read those additional terms and conditions carefully before redeeming the Offer. By redeeming an Offer, you signify your agreement to be bound by those additional terms and conditions.

From time to time, it may be necessary to withdraw or amend Offers from the Programme. Where reasonably practicable, we will provide advance notice of such withdrawals and amendments.

Redeeming Offers

To redeem an Offer, you must present either your unique code email, Fashion Club Card or Fashion Club App at the checkout of the relevant Participating Retailer’s store. Where you have received an Offer from us by email, you may also be required to present the email containing details of the Offer at the relevant Participating Retailer’s store.

You may be prevented from redeeming an Offer if: (i) the Participating Retailer has reason to suspect fraud or misconduct on your part or in the way you are using the Offer; (ii) the Offer was communicated to you in error due to a technical fault; or (iii) the Offer was made in error.

Question 18

MEMBERSHIP OF THE FASHION CLUB

Accepted Answer

Joining the Fashion Club

To be a member of the Fashion Club, you must be aged 16 years or older and have a valid email address so that we can communicate with you about your membership.

You can apply for membership by completing the application form available at the following locations:

the Centre’s website at http://hedefashionoutlet.se/;
the Fashion Club mobile app for the Centre, which you can download from the app store of any IOS and Android mobile device. Please note that terms and conditions may be imposed by your service provider or the portal from which you download the mobile app. You should read these carefully before you accept them. These do not form part of your relationship with us. Please also note that whilst the app is available for free, you may incur standard data charges when you download it. Please contact your telecom service provider to find out about data charges that may apply to you.
the Information Centre; and
Participating Retailers’ stores of the Centre.

Membership of the Fashion Club is free for you and involves no obligation to buy any products or services whatsoever.

Membership of the Fashion Club is entirely at our discretion and accordingly we can refuse an application for any reason. An individual may only have one active Fashion Club membership at any one time. We reserve the right to refuse, merge or close additional memberships at any time. We reserve the right to monitor the number of memberships in any household, and the right to cancel any suspected duplicated memberships.

End of your membership, termination or suspension of the Fashion Club

You may choose to leave the Fashion Club at any time by sending an email to us at Privacy.Hede@viaoutlets.com.

As a member, you must keep us informed of any changes to your personal membership details (for example, your email address). You can inform us of changes to your personal membership details by sending an email to us at Privacy.Hede@viaoutlets.com. We will not be responsible for any loss of any Benefits (such as any special offers, promotions or discounts) resulting from your details being out of date or inaccurate.

We may, at any time, in our sole discretion and without reason, terminate or suspend the Fashion Club. We will endeavour to let you know at least two (2) months in advance, however we may not be able to do so if there are technical problems or security issues or we are required by applicable law to terminate or suspend the Fashion Club on shorter or no notice.

We also reserve the right to add to or change the Benefits of the Fashion Club, how you earn Loyalty Kronor and how we evaluate and reward your qualifying purchases and/or other Fashion Club activity. We also reserve the right to place limits on the number of purchases or activities that you can put towards the Benefits of the Fashion Club and/or the number or types of Benefits you may receive or earn in a given time period or for the duration of the Fashion Club, and/or any combination thereof.

We may terminate your membership of the Fashion Club at any time in the event that: (i) we terminate the Fashion Club; (ii) we reasonably believe that you have breached these Terms and/or any additional terms and conditions relating to certain Benefits; or (iii) we reasonably believe that you have behaved in an inappropriate, misleading or abusive manner, or in a way which is fraudulent or illegal.

Where your membership of the Fashion Club is terminated for any reason, from the date of termination you will not be able to: (i) earn any Loyalty Kronor; (ii) redeem any Loyalty Kronor already earned; (iii) redeem any Offers made available to you prior to the cancellation of your membership; or (iv) use any other Benefits of the Fashion Club.

Question 19

RESPONSIBILITIES AND LIABILITY OF US AND YOU

Accepted Answer

The Fashion Club, unique code email, Fashion Club Card, Fashion Club App and Benefits of the Fashion Club are for personal and private use by members only and must not be used for or in connection with any business transaction or purpose.

The unique code email, Fashion Club Card, Fashion Club App and Benefits of the Fashion Club cannot be transferred (unless expressly mentioned in the additional terms and conditions that apply to a particular Benefit), bought, sold or in any way traded and can only be used by the member who is registered for the unique code email, Fashion Club Card and/or Fashion Club App (as applicable) and has earned or received the Benefits.

The safe-keeping of your unique code email, Fashion Club Card and the Fashion Club App (including the mobile device on to which it is downloaded) (as applicable) is your responsibility, as are any security details relating to your Fashion Club membership account. We cannot be held responsible for any loss arising from you failing to ensure the safe-keeping of these items. You must treat such security details as confidential and must not disclose this information to any third party.

If you notify us that you have lost your Fashion Club Card or there has been a breach of security in relation to your unique code email or the Fashion Club App on your mobile device, we may be able to block your membership account or the unique code which was sent to you by email or is associated with your Fashion Club Card or Fashion Club App (as applicable). Our ability to do so depends on how quickly you inform us of the loss of your Fashion Club Card or breach of security in relation to your email or the Fashion Club App on your mobile device. To notify us, please visit our Information Centre or contact our Information Centre at info@hedefashionoutlet.se. Please note that, in order to unblock or retrieve your membership, you will need to visit our Information Centre, where we may require you to show us photographic proof of identity so that we can confirm your membership.

Many Offers are subject to an expiry date, beyond which they cannot be used or reissued. Offers that are lost or mislaid will not be reissued. Offers are only redeemable at the Centre and Participating Retailer stated.

In addition, many Benefits that are made available to you as a member of the Fashion Club are offered by Participating Retailers. We do not (other than as required by applicable law): (i) take any responsibility for any Benefit offered by a Participating Retailer; and/or (ii) provide any warranties regarding the goods (including without limitation the quality thereof) that you may obtain through a Benefit offered by a Participating Retailer. You shall have no right to make any claim against us or this Fashion Club in the event that a Participating Retailer fails to honour a Benefit offered by that Participating Retailer. Whilst we will try to ensure that the scanners and system to earn and redeem Loyalty Kronor and redeem Offers are available during store opening hours, you understand that there may be circumstances where the scanner and/or system is unavailable and you will not be able to earn or redeem Loyalty Kronor or redeem Offers.

Our liability, whether based upon (attributable) default, unlawful act or any other ground, is limited to direct damages only and shall not exceed the total, cumulative amount of EUR 500.

Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence or wilful misconduct; (ii) fraudulent representations made by us; or (iii) any other liability that cannot be excluded or limited by applicable law.

Question 20

PRIVACY, COOKIES AND USE OF OUR WEBSITE

Accepted Answer

We are committed to protecting the privacy of members of the Fashion Club and only use your personal data in accordance with applicable data protection law. Please read our Privacy Policy available at http://hedefashionoutlet.se/policy to understand how your personal data is collected and used as part of the Fashion Club. The contract between us requires us to process your personal data only in accordance with this Privacy Policy.

Please also read our Cookie Policy available at http://hedefashionoutlet.se/cookie to understand how we use cookies as part of the Fashion Club and our Website Terms available at http://hedefashionoutlet.se/terms-condition to understand how we operate www.hedefashionoutlet.se and the conditions upon which you are permitted to access and navigate it.

Question 21

HOW WE CONTACT YOU AND HOW YOU CAN CONTACT US

Accepted Answer

We will contact you by email using the contact details you have provided to us from time to time.

If you no longer wish to receive marketing communications from us, leave the Fashion Club or inform us of any changes to your personal membership details, please let us know by sending an email to us at Privacy.Hede@viaoutlets.com.

Question 22

GOVERNING LAW AND JURISDICTION

Accepted Answer

The Terms are governed by Swedish law, and are subject to the exclusive jurisdiction of the courts of Sweden.

Question 23

VIP PROGRAMME/NEWSLETTER TERMS & CONDITIONS

Accepted Answer

These terms and conditions (“Terms”) govern our VIP programme membership scheme (“VIP Programme”). By signing up to receive the newsletters for Hede Fashion Outlet (the “Centre”), you are joining the VIP Programme.

Please read these Terms carefully before joining the VIP Programme. By joining the VIP Programme, you signify your agreement to be bound by these Terms.

The VIP Programme at the Centre is operated and provided to you by Hede Fashion Outlet AB, (Business Identification Number 556575-4750) with its registered office at Kungsparksvägen 80, 434 39 Kungsbacka. References in these Terms to “we” or “us” are to this entity.

Data controller of the Fashion Club: VIA Outlets B.V., a private company with limited liability incorporated in the Netherlands under Chamber of Commerce number 76586537, having its registered office at WTC Building Schiphol, 4th floor Tower F, Schiphol Boulevard 153, 1118 BG Schiphol, The Netherlands.

The Privacy Policy available at http://hedefashionoutlet.se/policy provides further information about the data controller of the VIP Programme and how your personal data is collected and used as part of the VIP Programme.

The VIP Programme may offer members various benefits from time to time such as the opportunity to participate in events and competitions, access to the VIP Room at the Centre (if available), invitations to Private Sales, VIP Day Passes, VIP vouchers or coupons as well as special offers (each a “Benefit" and together, “Benefits”). Benefits may be subject to their own additional terms and conditions. Please read these additional terms carefully before accepting any Benefits. By accepting a Benefit, you signify your agreement to be bound by those additional terms.

These Terms may be amended at any time by us and, if you choose to become a member of the VIP Programme, we will notify you of any changes by email. The current version will also be displayed on www.hedefashionoutlet.se or can be obtained at the information centre located at Hede Fashion Outlet (the “Information Centre”). If you do not agree with any changes that we make to these Terms, please let us know as soon as possible by sending an email to marketing.hede@viaoutlets.com. By continuing to use your VIP Programme membership, you are deemed to have accepted the latest version of the Terms. If we propose a change to the Terms that might have a significant effect on you, we may ask for your consent to the change.

If you do not give your consent to a change where we have asked for it (or if you contact us to say you do not agree to a change we have notified to you) then we will cancel your membership of the VIP Programme.If at any time any provision of these Terms is or becomes illegal, void or invalid for any reason whatsoever, such invalidity shall not affect the validity of the remainder of these Terms and such invalid provision shall be replaced by another provision which, being valid in all respects, shall have an effect as close as possible to that of the replaced provision.

Question 24

VIP PROGRAMME BENEFITS

Accepted Answer

Provided you have shared your email address with us and consented to receiving marketing communications from us, as a member of the VIP Programme you may receive, from time to time, various benefits such as, but not limited to, the opportunity to participate in events and competitions, access to the VIP Room at the Centre (if available), invitations to Private Sales, VIP vouchers, coupons and special offers as well as VIP Day Passes entitling you to discounts on selected goods at the Centre on a particular day. A VIP Day Pass is only valid on the day that we issue it to you.

Question 25

MEMBERSHIP OF THE VIP PROGRAMME

Accepted Answer

Joining the VIP Programme

To be a member of the VIP Programme, you must be aged 16 years or older and have a valid email address so that we can communicate with you about your membership. The VIP Programme is only for personal use by members.

To join the VIP Programme, you can apply via the Centre’s website by subscribing to the Centre’s newsletter at [INSERT LINK] or by registering at the Information Centre based on an VIP invitation you received via one of the Centre’s tourism partners.

Membership of the VIP Programme is free for you and you are not required to buy any products or services whatsoever.

Membership of the VIP Programme is entirely at our discretion and accordingly we can refuse an application for any reason. An individual may only have one active VIP Programme membership at any one time. We reserve the right to refuse, merge or close additional memberships at any time. We reserve the right to monitor the number of memberships in any household, and the right to cancel any suspected duplicated memberships.

End of your membership and cancellation of the VIP Programme

You may choose to leave the VIP Programme at any time by sending an email to us at Privacy.Hede@viaoutlets.com. Alternatively, by opting out of receiving marketing communications from us, you will be opting out of the VIP Programme.

As a member, you must keep us informed of any changes to your personal membership details. You can inform us of changes to your personal membership details by sending an email to us at Privacy.Hede@viaoutlets.com. We will not be responsible for any loss of any Benefits (such as any VIP vouchers, coupons or special offers) resulting from your details being out of date or inaccurate.

We may, at any time, in our sole discretion and without reason, terminate the VIP Programme.

We may cancel your membership of the VIP Programme at any time in the event that: (i) we terminate the VIP Programme; (ii) we reasonably believe that you have breached these Terms; or (ii) we reasonably believe that you have behaved in an inappropriate, misleading or abusive manner, or in a way which is fraudulent or illegal.We may at our discretion amend, decline to issue, withdraw or cancel the VIP Programme Benefits (such as VIP vouchers, coupons or special offers) at any time.

Question 26

RESPONSIBILITIES AND LIABILITIES FOR US AND YOU

Accepted Answer

Benefits you receive are your responsibility. We will not be held liable for any loss arising from you failing to ensure their safe-keeping, including any lost, or stolen VIP Day Pass.

Benefits you receive cannot be transferred (unless expressly mentioned in the particular offer), bought, sold or in any way traded. Only one Benefit can be used at any one time, and cannot be combined with any Benefit.

All Benefits are subject to an expiry date, beyond which they cannot be used or reissued. Benefits that are lost or mislaid will not be reissued. Benefits are only redeemable at the location stated.

Many Benefits we communicate to you are offered by participating brands or retailers themselves. We do not (other than as required by applicable law): (i) take any responsibility for the offers provided by the participating brands or retailers; and/or (ii) provide any warranties regarding the goods (including without limitation the quality thereof) that you may obtain through the offer at the relevant participating brand or retailer. You shall have no right to make any claim against us or this VIP Programme in the event that a participating brand or retailer fails to honour an offer made by that participating brand or retailer.

[Our liability, whether based upon (attributable) default, unlawful act or any other ground, shall not exceed the amount of EUR 500.]

Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence or wilful misconduct; (ii) fraudulent representations made by us; or (iii) any other liability that cannot be excluded or limited by applicable law.

Question 27

PRIVACY, COOKIES AND USE OF OUR WEBSITE

Accepted Answer

We are committed to protecting the privacy of members of the VIP Programme and only use your personal data in accordance with applicable data protection law. Please read our Privacy Policy available at http://hedefashionoutlet.se/policy to understand how your personal data is collected and used as part of the VIP Programme. The contract between us requires us to process your personal data in accordance with this Privacy Policy.

Please also read our Cookie Policy available at https://hedefashionoutlet.se/en/cookie-policy to understand how we use cookies as part of the VIP Programme and our Website Terms available at https://hedefashionoutlet.se/en/terms-and-conditions to understand how we operate www.hedefashionoutlet.se and the conditions upon which you are permitted to access and navigate it.

Question 28

HOW WE CONTACT YOU AND HOW YOU CAN CONTACT US

Accepted Answer

We will contact you by email using the contact details you have provided to us from time to time.

If you no longer wish to receive marketing communications from us, leave the VIP Programme or inform us of any changes to your personal membership details, please let us know by sending an email to us at Privacy.Hede@viaoutlets.com.

Question 29

GOVERNING LAW AND JURISDICTION

Accepted Answer

The Terms are governed by Swedish law, and are subject to the exclusive jurisdiction of the courts of Sweden.

WEBSITE TERMS & CONDITIONS

FASHION CLUB TERMS & CONDITIONS

VIP PROGRAMME/NEWSLETTER TERMS & CONDITIONS

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